Client relationships are the backbone of any successful design business.
Our Working with Clients category explores the strategies and best practices that turn transactions into collaborations.
From effective communication and managing expectations to handling feedback and ensuring satisfaction, these articles provide actionable insights to help you cultivate lasting partnerships.
Learn to navigate the complexities of client interactions and transform every project into an opportunity for growth for you and your clients.
‘Online branding’, as most people understand it, is a complete myth. It’s a fantasy sold by slick agencies and guru-types who want you to believe in a magical transformation. Here’s the brutal truth about what it takes to build a brand online.
Internship programs aren’t just about giving students experience—they’re strategic assets. When aligned with digital product goals, they bring fresh thinking, build future-ready teams, and help organisations stay agile.
The first call with a lead can make or break the sales process. This post shares actionable tips to help you build rapport quickly, ask the right questions, and guide conversations toward conversion—all while staying authentic and client-focused.
You’re spending money, but the needle isn’t moving. The hard truth is that your customer acquisition “problem” is almost certainly a brand and clarity problem. This article breaks down why you’re wasting money and focuses on the foundational elements you must fix before spending another pound on advertising.
Forget the “laptop on a beach” fantasy. Real freelancing is a business, and survival is the first goal. This brutally honest guide offers practical, observational advice on managing clients, cash flow, and your sanity to build a resilient one-person business.
Stop waiting for a “Eureka!” moment. Creative thinking isn’t a magical gift; it’s a disciplined process for solving hard business problems. This honest guide shows you how to build a system for generating ideas that work without the corporate waffle and useless brainstorming sessions.
Net Promoter Score (NPS) measures customer loyalty through a simple question with profound business impact. Learn how to implement, analyse, and act on NPS to drive sustainable growth.
Uncover the 7 high-income skills that separate average web designers from top earners. These strategic capabilities can dramatically increase your earning potential.
Discover proven strategies to make your brand the first that customers think of, without massive advertising budgets—practical tips for lasting brand recall.
Discover how to structure your freelance graphic design rates using a 3-tier pricing model that attracts better clients and increases your value.
Our brand design systems have helped 300+ businesses increase their prices by an average of 35% without losing customers. While others chase trends, we architect brand identities that position you as the only logical choice in your market. Book a brand audit call now - we'll show you exactly how much money you're leaving on the table with your current branding (and how to fix it).