What Is Net Promoter Score (NPS) and Why It Matters
Net Promoter Score (NPS) measures customer loyalty through a simple question with profound business impact. Learn how to implement, analyse, and act on NPS to drive sustainable growth.
Working with Clients
Client relationships are the backbone of any successful design business.
Our Working with Clients category explores the strategies and best practices that turn transactions into collaborations.
From effective communication and managing expectations to handling feedback and ensuring satisfaction, these articles provide actionable insights to help you cultivate lasting partnerships.
Learn to navigate the complexities of client interactions and transform every project into an opportunity for growth for you and your clients.
The 7 High-Income Skills for a Web Designer
Uncover the 7 high-income skills that separate average web designers from top earners. These strategic capabilities can dramatically increase your earning potential.
How to Build Top of Mind Awareness Without a Big Budget
Discover proven strategies to make your brand the first that customers think of, without massive advertising budgets—practical tips for lasting brand recall.
Freelance Graphic Design Rates: Use This 3-Tier Pricing Model
Discover how to structure your freelance graphic design rates using a 3-tier pricing model that attracts better clients and increases your value.
How to Turn Reviews and Customer Satisfaction Into Repeat Sales
Discover proven strategies to transform customer feedback into loyalty and repeat business. Boost retention by up to 32% with these actionable customer satisfaction techniques.
How to Make Developing Mobile Apps 3x Faster and 10x More Profitable
Learn how to triple your mobile app development speed and multiply your profits tenfold with battle-tested systems for tech stack optimisation, process automation, and value-based pricing.
What Is Employer Branding and How to Get Started
Employer branding is your organisation’s reputation as a workplace. With a strong strategy, you can reduce hiring costs by up to 50%, attract better candidates, and improve retention rates by 28%.
Customer Support: The Fastest Way to Win (or Lose) Repeat Business
Discover how exceptional customer support transforms one-time buyers into lifetime advocates. Learn practical strategies to drive business growth.
WOM Marketing: How to Get Customers to Sell for You
Learn how WOM Marketing leverages satisfied customers to promote your brand, boost trust, and increase sales through recommendations.
Freelancing 101: Tips to Grow As A Freelance Designer
Discover essential tips to grow as a freelance designer. Learn how to build your brand, attract clients, set rates, and boost your design business.
